Vendor : Simagic
Product Type : Steering Wheel
Sku : SMG-ZSW-F280
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Zeus Series · Formula · Open-Wheel & Performance
The Zeus Formula is Simagic's flagship steering wheel — 280mm F1-standard, 5mm solid carbon fibre front plate, CNC-machined aluminium, up to 92 mappable inputs, and 91 RGB zones. Built for open-wheel and formula sim racing, and fully integrated with the UP+ ecosystem — MagicDash 4, MagLink Pro, SimPro V3 and SimHub. Available now from Player1 Sim Gear, an authorised Australian Simagic dealer, with free shipping and local stock in Queensland.
Why Zeus Formula
The most advanced Simagic steering wheel ever built.
The Zeus Formula is sized to the 280mm FIA F1 standard — the exact diameter used in real Formula machinery. Delivering a true-to-life experience for precise, responsive open-wheel control right from the first lap.
The front plate is 5mm solid carbon fibre — the same material specification used in professional motorsport hardware. Lightweight, rigid, and visually striking. Combined with a one-piece CNC-machined aluminium alloy back cover for maximum structural integrity.
16 RGB push-buttons, 4 rotary encoders with 12-segment RGB rings, 4 rotary knobs, 2 seven-way multi-position switches, 4 thumb rotary encoders, and Hall sensor paddle shifters — every input configurable via SimPro Manager V3 or SimHub.
91 individually addressable RGB zones — including 15 shift light LEDs, full button and rotary encoder rings — when MagicDash 4 is attached. Configure shift point colours, telemetry-linked zone effects, and full custom lighting profiles via SimPro V3 or SimHub.
Steel core for rock-solid structural stability. Injection-moulded mid-layer for a firmer grip shape. Silicone outer for anti-slip comfort and long-session wear resistance. A grip system engineered to stay consistent whether you're in lap 1 or lap 40.
Every knob, rotary cap, and switch on the Zeus Formula is precision CNC-machined aluminium alloy. No plastic on the control surface — professional-grade hardware tolerance throughout, designed to last the life of the wheel.
Construction & inputs
Professional-Grade Materials. Maximum Input Density.
Built to FIA Standards
280mm F1 Standard · 5mm Carbon Fibre · CNC Aluminium
The Zeus Formula is built to FIA F1 dimensional standards — 280mm diameter, the exact size used in real open-wheel machinery. The 5mm solid carbon fibre front plate and CNC-machined aluminium alloy back cover are the same material specifications found in professional motorsport equipment.
Input Density
Up to 92 Mappable Inputs — Complete Formula Control
16 Buttons · 4 Encoders · 4 Knobs · 2 Seven-Way Switches · 4 Thumb Rotaries · Hall Paddles
The Zeus Formula's input layout replicates the control density of real F1 and open-wheel steering — every function mapped to an ergonomically positioned control. All inputs are configurable in SimPro Manager V3 or SimHub with full RGB backlighting on buttons and encoder rings.
Refined Craftsmanship
Innovative Three-Layer Grip System
The Zeus Formula grip strikes the perfect balance between durability and comfort across every session length. Three distinct layers work together to deliver the stability, feel, and protection demanded by serious sim racers.
A New Era of Racing
Introducing
The Zeus Series
The Zeus Series stands at the top of the Simagic steering wheel lineup. Engineered for uncompromising performance, it blends cutting-edge technology with professional motorsport inspiration — built to set the standard for the most advanced Simagic racing experience.
UP+ Fully Modular
One Ecosystem.
Every Discipline.
Total Control.
The Zeus Series isn't just three steering wheels — it's a modular racing ecosystem built around the UP+ platform. Every Zeus wheel is engineered to work together with the MagicDash 4 telemetry display, MagLink Pro wheelbase integration, and SimPro Manager V3 software, giving you the flexibility to customise your rig to exactly how you race.
Whether you run a Simagic Alpha EVO base or a third-party direct drive, open-wheel F1 or GT3, drifting or endurance — the Zeus ecosystem adapts around your setup. Mix, match, and expand as your sim racing evolves.
Zeus Series Ecosystem
New MagicDash 4 — More Than a Dashboard
UP+ Fully Modular
Magnetic Modular Dashboard
MagicDash 4
3.97″ Touchscreen · Magnetic MagDock · SimHub Compatible
The MagicDash 4 magnetically docks into any Zeus Series wheel via MagDock — attach and detach in one motion, no cables. Move it between wheels or mount it standalone. One MagicDash 4 serves your entire Zeus collection.
UP+ Fully Modular
Wheelbase Integration
MagLink Pro & MagLink Pro Xtend
Effortless Integration — Any Wheelbase
Zeus wheels connect directly to Alpha EVO wheelbases with zero adapters. For Alpha Series and M10, MagLink Pro provides seamless integration — and also unlocks full compatibility with third-party direct drive bases.
Software Supported
Next-Gen SimPro Manager V3
Fully supported by SimPro Manager V3 — offering extensive parameter adjustment for effortless personalisation and compatibility with all major racing games. More control, more feedback, more wins.



Tailor each button's light colour and flash pattern to key in-game events — ABS, DRS, flags — for instant telemetry-driven visual cues.
All 15 RGB shift light LEDs react to live telemetry in real time — fully configurable shift point indicators at every corner.
Rotary encoder RGB rings respond dynamically to data — map zones to tyre temp, fuel load, brake bias, and more.
Software Supported
Deep SimHub Integration
iRacing · Assetto Corsa · ACC · rFactor 2 · F1 Series · GT7 · And More
All Zeus Series wheels are fully integrated with SimHub — the most widely-used telemetry software in sim racing. Unlock advanced tuning and take complete control of your lighting, inputs, and dashboard display across every major racing sim on PC.
UP+ Fully Modular
Replacement Rims — Zeus GT & Zeus Sport
The Zeus GT and Zeus Sport are built around a hot-swap rim system — change your wheel's diameter, shape, and grip material without tools in seconds. The button plate and all electronics stay in place; only the rim changes. Choose from Classic D-Shape, Modern GT Square, Modern Open-Top, and Round profiles across 300–330mm diameters, in Suede, Leather, or Rubber. Rim modules are wheel-specific: Zeus GT rims (ZGT-) fit Zeus GT only; Zeus Sport rims (ZS-) fit Zeus Sport only.

ZGT-320CD
Suede
320mm · Classic D-Shape · Suede · Optimal Legroom · Heritage GT

ZGT-320CD
Leather
320mm · Classic D-Shape · Premium Leather · Flat-bottom · Versatile

ZGT-320MS
Suede
320mm · Modern GT Square · High-Grip Suede · Aero-Design · Tactical

ZGT-320MS
Leather
320mm · Modern GT Square · Fine-Grain Leather · Modern Profile · Pro

ZGT-300CD
Suede
300mm · Classic D-Shape · Suede · Compact & Agile · Vintage GT Feel

ZGT-300CD
Leather
300mm · Classic D-Shape · Premium Leather · Compact · Precise Input

ZGT-300MC
Suede
300mm · Modern Open-Top · Pro Suede · Unobstructed Dash · Formula Style

ZGT-300MC
Rubber
300mm · Modern Open-Top · Injection Rubber · Max Durability · Utility
Zeus GT rims (ZGT-) are only compatible with the Zeus GT button plate. Shop Zeus GT Rims →
Zeus Series Ecosystem
Connection & Compatibility Overview
Select the required accessories based on your steering wheel model, MagicDash 4 usage, and wheelbase type. These functions require the appropriate accessories to be enabled for full functionality. *Related accessories sold separately.
| Zeus Wheel | MagicDash 4 | Wheelbase | Required Accessories | Notes |
|---|---|---|---|---|
| Zeus Formula | Not used | Alpha EVO Series | ✓ No accessories required | Native direct connection |
| MagicDash 4 | Alpha EVO Series | MagicDash 4 + AirLink (incl.) | AirLink included with MD4 purchase | |
| Not used | Alpha Series / M10 / Third-Party | MagLink Pro* | Required for all non-EVO bases | |
| MagicDash 4 | Alpha Series / M10 / Third-Party | MagicDash 4 + AirLink + MagLink Pro* | MagLink Pro unlocks MD4 + third-party | |
| Zeus GT | Not used | Alpha EVO Series | ✓ No accessories required | Native direct connection |
| MagicDash 4 | Alpha EVO Series | MagicDash 4 + AirLink (incl.) | MagDock on Zeus GT | |
| Not used | Alpha Series / M10 / Third-Party | MagLink Pro* | Required for all non-EVO bases | |
| MagicDash 4 | Alpha Series / M10 / Third-Party | MagicDash 4 + AirLink + MagLink Pro* | Full ecosystem on any base | |
| Zeus Sport | Not used | Alpha EVO Series | ✓ No accessories required | Native direct connection |
| MagicDash 4 | Alpha EVO Series | MagicDash 4 + AirLink (incl.) | MagDock on Zeus Sport | |
| Not used | Alpha Series / M10 / Third-Party | MagLink Pro* | Required for all non-EVO bases | |
| MagicDash 4 | Alpha Series / M10 / Third-Party | MagicDash 4 + AirLink + MagLink Pro* | Full ecosystem on any base | |
| MagicDash 4 (Standalone DDU) |
MagicDash 4 | Alpha EVO Series | MagicDash 4 + AirLink (incl.) | Front-mount on EVO base |
| MagicDash 4 | Any rig / Third-Party | MagicDash 4 + AirLink + MagLink Pro Xtend* | Standalone on any cockpit |
* MagLink Pro and MagLink Pro Xtend are sold separately. AirLink is included with every MagicDash 4 purchase. Not sure what you need? Call us on 0488 385 870 and we'll confirm the right accessories for your specific wheelbase and setup.
Technical specifications
Simagic Zeus Formula — Full Specifications
Zeus Series · Formula
Zeus Formula Steering Wheel
What's included
In the box
Full Zeus Series
Which Zeus Wheel Is Right For You?
All three Zeus wheels share the same MagicDash 4 ecosystem, modular architecture, SimPro Manager V3 support, and SimHub compatibility. The difference is wheel style, diameter, and input count.
![]() Flagship Zeus Formula |
![]() GT Zeus GT |
![]() Sport Zeus Sport |
|
| Style | Formula / F1 | GT / D-Shape | Sport / Round |
| Diameter | 280 mm | 300 mm | 320 mm |
| Inputs | Up to 92 | Up to 60 | Up to 50 |
| Front Plate | 5 mm Carbon Fibre | CF Accents | CF Accents |
| Modular Rims | — | ✓ Hot-swap | ✓ Hot-swap |
| MagicDash 4 | ✓ | ✓ | ✓ |
| Best For | F1, Open-Wheel, Max Inputs | GT3, GTE, Road Cars | Drift, Rally, Oval, Road |
| Price (USD) | $499 | $349 | $329 |
Common questions
Frequently asked questions
The Zeus Formula connects natively to all Simagic Alpha EVO series wheelbases (Alpha EVO 9Nm, Alpha EVO Pro 18Nm, Alpha EVO Ultra 28Nm, Alpha EVO Sport) — no adapter required. For Simagic Alpha Mini, Alpha, Alpha Ultimate, and M10, MagLink Pro is required. For all third-party bases (Simucube, MOZA, Fanatec, VRS, Asetek), MagLink Pro is also required. Call us on 0488 385 870 to confirm compatibility with your specific base before ordering.
The Zeus Formula is 280mm in diameter — the size specified by FIA regulations for Formula 1 and most open-wheel racing categories. This is the exact diameter used in real F1 machinery. In sim racing terms, it means the Zeus Formula replicates the real-world steering feel of an open-wheel car more accurately than larger GT or rally-style wheels.
Yes — the Zeus Formula ships with HALL sensor paddle shifters as standard. Optional UP+ Shifter Modules allow you to upgrade to single-paddle, three-paddle shifter, or push-pull paddle configurations. These install without tools and are sold separately. The modular paddle system is one of the core UP+ ecosystem features shared across all three Zeus wheels.
Yes — the Zeus Formula is fully compatible with the MagicDash 4 via the MagDock magnetic connector. The MagicDash 4 snaps onto the centre of the wheel in one motion and detaches just as easily. When attached, it adds a 3.97-inch telemetry touchscreen and raises the total RGB zone count to up to 91. The MagicDash 4 is sold separately ($199 USD) or bundled with the Zeus Formula.
Zeus Series Overview
The Zeus Series is Simagic's flagship steering wheel range, launched in May 2026. It consists of three wheels — the Zeus Formula (280mm, F1-spec), the Zeus GT (300mm, GT3/GTE D-shape with hot-swap rims), and the Zeus Sport (320mm, round/square, for drift, rally, oval, and road). All three are built around the UP+ modular ecosystem, sharing the same MagicDash 4 telemetry dashboard, MagLink Pro wheelbase integration, and SimPro Manager V3 software compatibility. The Zeus Series is Simagic's most advanced and fully featured wheel platform ever released.
UP+ is Simagic's modular product framework for the Zeus Series — the system that lets components mix, match, and expand across the range. One MagicDash 4 works across all three Zeus wheels. MagLink Pro adapters extend compatibility to any wheelbase. Paddle modules hot-swap between configurations. Rim modules on the GT and Sport swap without tools. UP+ means your Zeus investment isn't locked to a single configuration — it grows with your setup.
All three share the same core ecosystem — MagicDash 4 compatibility, MagLink Pro support, SimPro Manager V3, SimHub integration, and Hall sensor paddles. The differences are:
Zeus Formula — 280mm F1 standard, 5mm solid carbon fibre front plate, up to 92 mappable inputs, purpose-built for open-wheel and formula sim racing.
Zeus GT — 300mm D-shape open-top, carbon fibre accents, up to 60 inputs, modular hot-swap rim system (circular, square; Alcantara/leather/suede grip), ideal for GT3, GTE, and endurance racing.
Zeus Sport — 320mm three-prong design, up to 50 inputs, circular and square rim options, best for drifting, rally, oval, and road car disciplines.
MagicDash 4
The MagicDash 4 is Simagic's 3.97-inch magnetic telemetry touchscreen — the centrepiece of the Zeus UP+ ecosystem. It snaps onto any Zeus wheel via the MagDock magnetic connector and removes just as easily, no cables required. It displays real-time telemetry, gear position, lap times, tyre temperatures, fuel load, and more via SimHub or SimPro Manager V3, and features a built-in touchpad for on-wheel control.
You do not need it to use a Zeus wheel — every Zeus wheel is fully functional without it. It's an optional upgrade, sold separately ($199 USD) or bundled with any Zeus wheel. Critically: one MagicDash 4 can be shared across all three Zeus wheel models. If you own a Formula and a GT, one MagicDash 4 serves both.
Yes. The MagicDash 4 can be mounted anywhere on your sim cockpit as a standalone DDU — it doesn't need to be attached to a Zeus wheel. On Alpha EVO series wheelbases, it mounts to the front of the base via built-in mounting holes with no adapter. On any other rig or wheelbase, MagLink Pro Xtend (sold separately) is required for standalone USB connectivity. The included AirLink wireless hotspot handles the wireless connection to your PC's SimHub or SimPro Manager software.
Yes — the MagicDash 4 is fully compatible with SimHub. SimHub dashboard profiles display directly on the 3.97-inch touchscreen, giving you customisable layouts for lap delta, tyre data, fuel, ERS/DRS, weather, and more. Works across iRacing, Assetto Corsa, ACC, rFactor 2, Le Mans Ultimate, F1 series, Gran Turismo 7, Dirt Rally 2.0, WRC, and most other major PC racing sims. SimHub is free to download.
MagLink Pro & Wheelbase Compatibility
MagLink Pro is a connection adapter (sold separately) required in two situations: (1) using any Zeus wheel on a wheelbase that is not an Alpha EVO series — including Alpha Mini, Alpha, Alpha Ultimate, M10, and all third-party bases such as Simucube, MOZA, Fanatec, VRS, and Asetek; (2) using the MagicDash 4 on a third-party or non-EVO base without a Zeus wheel attached. If you're running a Simagic Alpha EVO series base, no adapter is needed. MagLink Pro provides full USB connectivity with all button inputs, shift lights, and RGB lighting retained.
Both allow Zeus wheels on non-Alpha-EVO wheelbases, but MagLink Pro Xtend is designed specifically for standalone MagicDash 4 use on any rig configuration where there's no Zeus wheel present. If you want to use a Zeus wheel on your Simucube or MOZA base, standard MagLink Pro is sufficient. If you want the MagicDash 4 as a standalone DDU on a third-party rig without a Zeus wheel, you need MagLink Pro Xtend. Both are sold separately.
Zeus wheels connect natively — no adapters required — to all Simagic Alpha EVO series bases: Alpha EVO 9Nm, Alpha EVO Pro 18Nm, Alpha EVO Ultra 28Nm, and Alpha EVO Sport. For all other Simagic bases (Alpha Mini, Alpha, Alpha Ultimate, and M10), MagLink Pro is required. All Zeus wheels are also compatible with third-party direct drive wheelbases via MagLink Pro.
Yes — with the MagLink Pro adapter (sold separately), Zeus wheels work on Simucube 2 Sport/Pro/Ultimate, MOZA R5/R9/R12/R16/R21, Fanatec CSL DD/DD Pro/Podium DD, VRS DirectForce Pro, Asetek Forte/Invicta, and other major direct drive wheelbases with USB connectivity. All button inputs, RGB shift lights, and full SimHub functionality are retained. Call 0488 385 870 to confirm compatibility with your specific base model before ordering.
Software & Sim Compatibility
Zeus wheels are supported by two free software platforms:
Simagic SimPro Manager V3 — the native Simagic configuration tool. Handles full input remapping, RGB button backlighting, adaptive RPM shift lights, telemetry-linked encoder lighting, and firmware updates. Recommended for anyone on a Simagic base.
SimHub — the universal third-party telemetry platform. Powers all of the above and drives the MagicDash 4 dashboard display with customisable layouts. Free to download; a small optional donation unlocks advanced features. No subscription required for either platform.
Via SimHub, Zeus wheels are compatible with virtually every major PC racing simulator: iRacing, Assetto Corsa, Assetto Corsa Competizione (ACC), Assetto Corsa Evo, rFactor 2, Le Mans Ultimate (LMU), Automobilista 2, F1 24, F1 25, Gran Turismo 7 (GT7 via PC bridge), Dirt Rally 2.0, WRC, BeamNG.drive, RaceRoom Racing Experience, and more. The Zeus Series is PC only — no PlayStation or Xbox console support currently.
No — the Zeus Series is PC only at launch. All current Simagic hardware is PC compatible only. There is no official support for PS5, PS4, Xbox Series X/S, or Xbox One at this time. If Simagic releases console compatibility in the future, we'll update our listings accordingly.
Paddles & Modularity
Yes. All Zeus wheels ship with Hall sensor paddle shifters as standard — contactless magnetic sensing for precision actuation with no mechanical wear over time. The system is fully modular: optional UP+ Shifter Modules allow you to upgrade to push-pull, double-paddle, or triple-paddle configurations without replacing the wheel. These modules install without tools and are consistent across all three Zeus wheel models.
Yes — the Zeus GT and Zeus Sport both feature hot-swappable rim modules. On the Zeus GT, you can switch between circular and square GT-style rims, and between grip materials (Alcantara, leather, or suede). On the Zeus Sport, circular and square rim options are available. Rim modules are wheel-specific — Zeus GT rims are not compatible with Zeus Sport, and vice versa. Optional rim modules are sold separately. The Zeus Formula has a fixed 5mm carbon fibre plate construction and does not use a hot-swap rim system.
Buying in Australia
Yes — Player1 Sim Gear is an authorised Australian Simagic dealer. Every product we sell is genuine, carries the full 2-year manufacturer warranty, and is protected under Australian Consumer Law (ACL). We work directly with Simagic, hold stock locally in our Queensland warehouse, and handle all warranty claims and support locally in Australia. You won't be shipping units overseas or dealing with international support queues. These ACL protections are not available when purchasing from overseas retailers or grey market importers.
Yes — we ship all Simagic products from our Queensland warehouse. Zeus Series wheels (Formula, GT, Sport), MagicDash 4, MagLink Pro, and MagLink Pro Xtend are all stocked locally. Same-day or next business day dispatch, with delivery typically 2–8 business days Australia-wide. Call 0488 385 870 to confirm current stock availability before ordering.
Yes — all three Zeus wheels are available individually or as bundles with the MagicDash 4. Bundle pricing (USD): Zeus Formula + MagicDash 4 ($669), Zeus GT + MagicDash 4 ($509), Zeus Sport + MagicDash 4 ($469). AirLink is included with every MagicDash 4 purchase whether bought individually or in a bundle. Contact us for current AUD pricing and availability.
All Simagic steering wheels purchased on or after July 15, 2023 carry a 24-month manufacturer warranty from the date of purchase. As an authorised Australian Simagic dealer, Player1 Sim Gear handles all warranty claims locally — no shipping to China, no international queues. All purchases are also covered by Australian Consumer Law, which provides statutory guarantee rights (repair, replacement, or refund for major failures) on top of the manufacturer warranty.
Our team is based in Australia and are active sim racers — we use Simagic hardware on our own rigs across iRacing, Assetto Corsa, and ACC. We provide pre-sale advice, compatibility checks, assembly guidance, SimPro Manager V3 and SimHub configuration help, and full warranty claim handling — all locally. Reach us by phone on 0488 385 870 or via our support ticket system.
Build the full experience
Complete your sim cockpit
Pair the Zeus Formula with a Simagic Alpha EVO direct drive base, load cell pedals, a solid cockpit frame, and a VR headset for the complete open-wheel sim racing setup.
Not sure which Zeus wheel is right for your rig?
Our team runs Simagic hardware daily across iRacing, Assetto Corsa, ACC and more. We can help you choose between Formula, GT, and Sport, confirm compatibility with your wheelbase, and advise on MagicDash 4 and MagLink Pro bundle options.
We ship all over Australia and want you to get your new gear as fast as possible, so we always aim to ship on the same day we receive your order, using the fastest and most reliable couriers in Australia. Of course, it may not always be possible to process your order on the same day, so please allow 1-2 business days for processing. If we encounter any delays we will let you know via email.
To maximise efficiency, Player1 Sim Gear ships all products in their original packaging straight from our warehouses or directly from our suppliers and manufacturers. Orders may be shipped in part or in full, and different courier companies may be used for different parts of your order. Please allow 2-8 business days for delivery. Please advise your phone number at checkout so we can get in touch with you if there is any problem. If you should receive a product that has been damaged while in transit please contact us immediately.
Please make sure someone will be available to receive your order, otherwise, your package may be diverted to your local post office or to your local shipping depot. We recommend all deliveries are sent to a business address to avoid any re-delivery charges. Note: Player1 Sim Gear will only ship to confirmed addresses, we cannot ship to PO Boxes sorry.
There may be times when the product you have ordered turns out to be out-of-stock with us or our suppliers. We will contact you to arrange a refund or alternate product if an item you have ordered is out-of-stock or unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
International Orders: Apologies at the moment we don't ship internationally as standard. However if you outside Australia and there is something you'd like to purchase please do message us at sales@p1simgear.com.au, we will be happy to see what we can do.
Note re Larger cockpits and remote locations: We do our very best to ensure accurate shipping rates, however for larger cockpits and heavier items, rarely our shipping pricing may not be correct. In the event that the actual shipping costs for a large item should be exceed those quoted in your order, we will call you to discuss before we dispatch. You will have the option then to amend or cancel your order at no cost.
We hope we can provide as much information and guidance as possible about each item so that you will love whatever you buy. We do understand though that the unforeseen happens. So in the unlikely event you wish to raise a return, please contact us and we shall discuss options and how we will proceed with the return request.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You may return your item(s) for an exchange/refund, so long as it is in the same condition that you received it, unopened, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, you must first send an email to support@p1simgear.com.au with your Order number as the email subject and Reason for Return in the email body/message. We will reply to your email with your relevant return information. We will not accept any returned items if we have not had an email from you requesting a return, so you must request a return first, before sending anything back.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You, the buyer, are are fully responsible for paying all charges necessary to return the item to us. A restocking fee of up to 20% of the returned product's value may apply.
Items must be returned sealed and unused in their original packaging and in a fully resalable condition. All items are supplied to you, the customer, in brand new condition unless explicitly stated otherwise in the product title. For such items supplied in Brand New condition, if any seals have been broken, the item cannot subsequently be sold as new after the return, therefore the return will be declined or a restocking fee will be levied and partial refund given.
If the item is deemed DOA or faulty once opened, we shall troubleshoot and assess the nature of the fault and repair the item or replace like-for-like, should the fault be deemed a legitimate fault.
Items returned that are not in their original condition may not be accepted, and the refund request declined.
Returned items must be complete with all packaging in good condition, ready for immediate resale. All components and items within packaging (e.g. polystyrene/bubble wrap) must be returned also. We reserve the right to levy a charge to replace product packaging which is damaged / defaced / missing.
We cannot accept responsibility for returned parcels which are undelivered back to us (e.g. lost by the courier, delivered to incorrect address) or damaged in transit back to us. We strongly advise you send returned items using an insured & tracked service. Furthermore, we also strongly advise you to obtain and retain your proof of postage, as you may require it should you decide to make a claim against your carrier should they damage or lose your item whilst returning it to us.
For items which require assembly, we are not responsible for any charges (labour or otherwise) incurred during fitment/removal of allegedly faulty (or incorrectly supplied) parts.
Returns made outside of the 30-day return window, or with no valid reason, will be declined.
Pre-Order Cancellations