Shipping policy

We want you to get your new gear as fast as possible, so we always aim to ship on the same day we receive your order, using the fastest and most reliable couriers in Australia. Of course, it may not always be possible to process your order on the same day, so please allow 1-2 business days for processing. If we encounter any delays we will let you know via email.

To  maximize efficiency, Player1 Sim Gear ships all products in their original packaging straight from our warehouses or directly from our suppliers and manufacturers. Orders may be shipped in part or in full, and different courier companies may be used for different parts of your order. Please allow 2-8 business days for delivery.  Please advise your phone number at checkout so we can get in touch with you if there is any problem. If you should receive a product that has been damaged while in transit please contact us immediately.

Please make sure someone will be available to receive your order, otherwise, your package may be diverted to your local post office or to your local shipping depot. We recommend all deliveries are sent to a business address to avoid any re-delivery charges.  Note: Player1 Sim Gear will only ship to confirmed addresses, we cannot ship to PO Boxes sorry.

There may be times when the product you have ordered turns out to be out-of-stock with us or our suppliers. We will contact you to arrange a refund or alternate product if an item you have ordered is out-of-stock or unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

International Orders: Apologies at the moment we don't ship internationally as standard. However if you are outside Australia and there is something you'd like to purchase please do message us at sales@p1simgear.com.au, we will be happy to see what we can do.

Note re larger cockpits and remote locations:  We do our very best to ensure accurate shipping rates, however for larger cockpits and heavier items, rarely our shipping pricing may not be correct. In the event that the actual shipping costs for a large item should be exceed those quoted in your order, we will call you to discuss before we dispatch. You will have the option then to amend or cancel your order at no cost.