Pimax Crystal

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Regular price
$2,679.00
Regular price
$2,999.00
Sale price
$2,679.00
Tax included. Shipping calculated at checkout.

Vendor : Pimax

Product Type : VR Headset

Sku : PimaxCrystal

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Pimax Crystal    

Please Note:  There is currently a 2 week lead time on shipping of the Pimax Crystal (both models).

Free Shipping.

Note:  As the leading Australian retailer and an Official Pimax Distributor for Pimax Crystals, we also offer local setup support and a great discord community with dozens of happy Aussie Crystal owners to help get you up and running and tweak your settings to get the most out of your Pimax VR experience.

Player1 Sim Gear is proud to be an official distributor for Pimax.


Redefined Clarity, Beyond Clarity.  Enter the Pimax Crystal.

The Pimax Crystal VR Headset is an innovative and industry-leading virtual reality device that boasts the highest pixel amount of any consumer VR headset. With its advanced technology, immersive graphics, and unique design, it provides an unrivaled VR experience.

Features

The highest pixel amount of any consumer VR headset, packed with tons of features to enhance image quality.

  • 5760 x 2880
  • 35 ppd pixel density
  • Modular lenses
  • 120° FOV or (140° FOV with 35 ppd)
  • Standalone with PCVR capabilities
  • Inside-out tracking
  • Tobii eye tracking
  • Modular faceplating allows for outside-in tracking and color passthrough
  • 60 Ghz PCVR wireless* transmission capable   *WiGiG module sold separately
  • Up to 160 Hz refresh rate
  • XR2 Snapdragon processor

Enter Incredible Clarity

The highest Pixels-Per-Degree of any consumer headset with 35 PPD & 42 PPD.

QLED+Mini LED Panels For Life-Like Graphics

5760 pixels horizontal and 2880 pixels vertical provide unparalleled graphics.

Unbelievable Colours With Local Dimming

Local dimming dims dark areas, while keeping other areas bright and colourful. This creates a truely immersive experience.

VR Headset With Glass Lenses

Pimax has always been praised for its image quality and wide FOV. To achieve this, a lot of parts come together, but at the heart are the glass aspheric lenses. Plus, they're interchangeable so you can switch between 42PPD and 35PPD.

One Headset, Two Modes

The Crystal is PCVR & standalone VR headset, based on the same platform as 12k QLED, powered by Qualcomn Snapdragon XR2 & Pimax's Customized PC VR Engine Dual-processor chip.

In addition, wireless usage is possible in both modes, using wifi streaming, or the optional 60G wireless module.

Impeccable Eyetracking

Control your game with your eyes. Eyetracking in the Pimax Crystal registers your eyes 120 times per second. This also enables foveated rendering. IPD is automatically adjusted.

Pimax Crystal

DISPLAY QLED + Mini-Led Display
2880*2880 pixel per one
Brightness:200nit
Local dimming:20000:1
Colors: 100%NTSC
Delay:15ms
Refresh rate:90Hz/120Hz/(144Hz/160Hz IN TESTING MODE)
HDR
OPTICS Customized replaceable aspheric optical lens, with 35PPD and 42PPD peak fidelity
FIELD OF VIEW 35PPD:
Horizontal:125°
Diagonal:140°
42PPD:
Horizontal:110°
Diagonal:120°
INTERPUPILLARY DISTANCE (IPD) Manual IPD and Automatic IPD
Supported IPD range:58–72mm
AUDIO Original off-ear speakers (Optional high-fidelity DMAS headphones)
3.5 mm audio jack 1x
microphones 3x
WEIGHT <845g
DIMENSIONS 280.10mm*108.2mm*135.90mm
CONNECTIVITY Standard Pimax custom 5M DP cable
POSITIONAL TRACKING inside-out (Standard cover/MR cover)
outside-in (Lighthouse cover)
EYE TRACKING 200 Hz with sub-degree accuracy; 1-dot calibration for foveated rendering
Battery 6000mAh Replaceable battery + 120mAh inside battery supports hot swap
INSIDE CHIPS Qualcomm Snapdragon XR2,PIMAX Customized PC VR Engine Dual-processor chips8+256G
VR MODE PCVR + Standalone VR

Controller

BATTERY 600mAh use type-c for charging
SYSTEM UPGRADE Support OTA upgrade
WEIGHT 126G
OS Windows 10/ Windows 11
GPU NVIDIA®️GeForce RTX 2080 and above
CPU intel i5-12500/ AMD R7-3700X and above
RAM 16GB and above
Video output 1 x DisplayPort 1.4
USB 1 x USB-A 3.0 / 3.1
1 x USB-A 2.0 and above

Shipping

We want you to get your new gear as fast as possible, so we always aim to ship on the same day we receive your order, using the fastest and most reliable couriers in Australia. Of course, it may not always be possible to process your order on the same day, so please allow 1-2 business days for processing. If we encounter any delays we will let you know via email.

To  maximize efficiency, Player1 Sim Gear ships all products in their original packaging straight from our warehouses or directly from our suppliers and manufacturers. Orders may be shipped in part or in full, and different courier companies may be used for different parts of your order. Please allow 2-8 business days for delivery.  Please advise your phone number at checkout so we can get in touch with you if there is any problem. If you should receive a product that has been damaged while in transit please contact us immediately.

Please make sure someone will be available to receive your order, otherwise, your package may be diverted to your local post office or to your local shipping depot. We recommend all deliveries are sent to a business address to avoid any re-delivery charges.  Note: Player1 Sim Gear will only ship to confirmed addresses, we cannot ship to PO Boxes sorry.

There may be times when the product you have ordered turns out to be out-of-stock with us or our suppliers. We will contact you to arrange a refund or alternate product if an item you have ordered is out-of-stock or unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

International Orders: Apologies at the moment we don't ship internationally as standard. However if you outside Australia and there is something you'd like to purchase please do message us at sales@p1simgear.com.au, we will be happy to see what we can do.

Note re Larger cockpits and remote locations:  We do our very best to ensure accurate shipping rates, however for larger cockpits and heavier items, rarely our shipping pricing may not be correct. In the event that the actual shipping costs for a large item should be exceed those quoted in your order, we will call you to discuss before we dispatch. You will have the option then to amend or cancel your order at no cost.

Returns

We hope we can provide as much information and guidance as possible about each item so that you will love whatever you buy. We do understand though that the unforeseen happens. So in the unlikely event you wish to raise a return, please contact us and we shall discuss options and how we will proceed with the return request.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  You may return your item(s) for an exchange/refund, so long as it is in the same condition that you received it, unopened, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you must first send an email to support@p1simgear.com.au with your Order number as the email subject and Reason for Return in the email body/message. We will reply to your email with your relevant return information. We will not accept any returned items if we have not had an email from you requesting a return, so you must request a return first, before sending anything back. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All returns are subject to the following conditions:
  • You, the buyer, are are fully responsible for paying all charges necessary to return the item to us. A restocking fee of up to 20% of the returned product's value may apply.

  • Items must be returned sealed and unused in their original packaging and in a fully resalable condition. All items are supplied to you, the customer, in brand new condition unless explicitly stated otherwise in the product title. For such items supplied in Brand New condition, if any seals have been broken, the item cannot subsequently be sold as new after the return, therefore the return will be declined or a restocking fee will be levied and partial refund given.

  • If the item is deemed DOA or faulty once opened, we shall troubleshoot and assess the nature of the fault and repair the item or replace like-for-like, should the fault be deemed a legitimate fault.

  • Items returned that are not in their original condition may not be accepted, and the refund request declined.

  • Returned items must be complete with all packaging in good condition, ready for immediate resale. All components and items within packaging (e.g. polystyrene/bubble wrap) must be returned also. We reserve the right to levy a charge to replace product packaging which is damaged  / defaced / missing.

  • We cannot accept responsibility for returned parcels which are undelivered back to us (e.g. lost by the courier, delivered to incorrect address) or damaged in transit back to us. We strongly advise you send returned items using an insured & tracked service. Furthermore, we also strongly advise you to obtain and retain your proof of postage, as you may require it should you decide to make a claim against your carrier should they damage or lose your item whilst returning it to us.

For items which require assembly, we are not responsible for any charges (labour or otherwise) incurred during fitment/removal of allegedly faulty (or incorrectly supplied) parts.

Returns made outside of the 30-day return window, or with no valid reason, will be declined.

Pre-Order Cancellations
In the event a Pre-Order becomes unavailable or is cancelled by Player1 Sim Gear you, the buyer, are entitled to a full refund. In the event that you change your mind or choose to cancel your Pre-Order for any reason prior to shipment, cancellation fees may apply to offset any unrecoverable costs incurred by Player1 Sim Gear.

Crystal Update July 19

Lighthouse faceplate & second lens update

Lighthouse Faceplate:

Lighthouse faceplate will be launched in mid-August, and the first batch of limited orders will be shipped by the end of August. Please stay tuned to the official website for updates and news.

The video of the prototype for lighthouse,click here.

The second lens in the box:

Pre-order deal consists of the standard 35 ppd lens (delivered) and the 42 ppd lens (yet to be delivered).

We are also working on a new set of lenses that will maximize the FOV. These wide FOV lenses will be offered to all of our customers as an additional accessory that can be purchased for $129 later this year.

We have received a lot of feedback from you and we learned that many customers are actually very interested in these upcoming new wide FOV lenses and would even prefer those over the 42 ppd ones that are exclusively part of your pre-order package.

The wide FOV lenses are much more expensive in production than the 42ppd ($30) ones. The reason for this is the material: just like the 35ppd lenses, the wide FOV lenses are made from glass as opposed to the standard polycarbonate material of the 42ppd ones.

We still would like to allow you to get the lenses that you actually prefer to own. Therefore there are 3 options you can choose:

1. Change nothing and keep the 42ppd lenses. These will be delivered to you once ready (1st batch will be ready in the middle of September) . The users who pre-order and pay before 7/31 would have this option. (And we will close 42ppd from Aug).
2. Cancel 42ppd lens delivery and get a $30 coupon instead of the lenses. This coupon can be used with accessories including lighthouse plate
3. Cancel 42ppd lens delivery and upgrade to Wide Fov Lenses for a special price of $59 instead of $129. First batch of wide Fov lenses will be ready at the end of September.

Please share your choice with us here.

*If you have purchased Crystal from our agents, we will offer the same options. Please feedback your option to agent who fulfill your purchase and our agents will collect and forward your option to Pimax. Pimax will deliver the corresponding sets of lenses to the agents. The agents will finally deliver the lens to you directly. 

*This deal will end on July 31,Customers ordering Crystal from August will only receive the standard version lens (35PPD).

Crystal Update July 5

Pre-order & shipping status update


Pre-order status:
We have contacted all the pre-orders made before July 1st to pay the final payment. Customers who pre-ordered before July 1st, but haven’t received the final payment email in the open areas should contact Pimax via online@pimax.com. We will resend the payment email for you.


Shipping confirmation progress:
Customers who completed the final payment before the 25th of June but haven’t received the shipping address confirmation email, should contact Pimax through support@pimax.com in case you have missed the email.

Crystal Update June 30

Controller Tracking Issue:

This issue has been given high priority and is listed as a top-tier concern in our system. Our team is well aware of this known issue and has released a beta version aimed at improving the controllers performance. The release of the public version is imminent and will happen in the coming days. We are continuously working on refining it until it reaches perfection.

Eye Tracking/Auto-IPD/DFR Firmware Release:

We recently released the beta version of our firmware to our beta group and a few KOLs. The feedback we received indicates that the firmware has delivered significant performance increase. However, during this testing phase, we discovered a minor issue with the eye-tracking feature, which is causing glitches. Our main objective is to enhance the accuracy of this feature before making it accessible to the general public. We expect to release the improved version shortly.

Lighthouse Faceplate

The development progress of the faceplate is significant, and everything is progressing smoothly according to plan. We expect to have a demo of the faceplate available by Q3 followed by production phase.

Pimax Airlink Module (60G)

We are currently in the process of developing the module and expect to have a prototype available by the Q3.

Additional Lenses

Currently, we are actively involved in developing lenses with two distinct specifications. The first set of lenses provides a wide field of view (FOV) and a PPD value of 35. The second set, on the other hand, offers a higher PPD value of 42. We continuously collect users’ feedback and preferences. This feedback highlights the importance of considering and prioritizing this particular feature in product development or improvement efforts.

Audio Latency Issue:

Our software team has made attempts to fix it in previous beta patches. However, improving the audio quality became a priority over latency, as it had become unbearable. We are working on finding the right balance between audio quality and latency.

Crystal Update June 25

Crystal Status:

The hardware for the Pimax Crystal headset is fully functional, and most software features are working. Eyetracking, Auto-IPD and standalone mode will soon be enabled as well. Eye tracking is expected to be enabled by the end of June, and Standalone mode will be demod around the end of July as it is still under continuous optimization. Once enabled, users can update the software via OTA. We’ll keep you updated.

Fiber Optic Cable:

Staring from June 25,Crystal will resume shipping with the standard DP cable instead of the fiber optic cable used as a temporary measure.

Crystal Update June 15

Glass Lenses and HUB Kit:

Starting from last week, all headsets have started to ship including glass lenses. Starting from this week, all shipments will also include the Power hub.

Pimax has already shipped glass lenses to all users who received resin lenses, and the Power hub will be sent to all customers who did not receive it yet as well.

Broken headstrap clip issue

We still have received reports from customers regarding broken headstrap clips. After investigation, we have determined that the clips sometimes break during international transportation.

Our factory has now properly designed a new piece of foam for the clip area. After a series of drop testing, impact testing, and vibration testing, this new solution has been proven to be effective. The package should now be able to withstand the forces it will encounter during shipping.

We apologize for shipping broken headsets to our customers, and we’ll replace all of these with a new one. Thank you for your support of Pimax and for being one of the earliest customers of Crystal. We appreciate your patience.

Improved customer support

We would like to once again formally apologize to our customers that have encountered these problems. We hope to see these issues completely resolved moving forward. We will continue to strive to push the VR envelope and deliver the best VR headsets.

If you encounter any service or product problems in the near future, please contact us at support@pimax.com. The Pimax Support Team will respond back and work to find a resolution as soon as possible. If your problem has not been resolved for a while, you can also contact ceo@pimax.com, and we’ll read all your emails and help to resolve any issues quickly.

All Pimax products come with a full 12 month Manufacturers warranty. Even if you are out of your warranty period and you have an issue, let us know, we will work with the awesome team at Pimax to look after you. For more info see: Pimax Warranty